Our ambition is to be the safety and sustainability leader in our industry by focusing on care for people, planet and profit. Safety is our first priority. We want to facilitate the introduction of the sustainable vital products of the future while reducing our own environmental footprint.
We enable people to cook, heat their homes, go to their jobs and travel the world. We help keep airplanes flying, cars driving and houses maintained. We enable factories to operate and companies to manufacture products that we use in our daily lives. We realize that our long-term success depends on our ability to innovate and respond to changing demands from both the market and society.
Today, the vital products we store are chemicals, oil, gases, biofuels and edible oils; in future, we may well store products like hydrogen and CO2. While the products in our tanks are crucial to people’s daily lives and the economy, they can endanger their health and the environment if stored or handled inappropriately. This comes with a huge responsibility; our role is to ensure safe, clean and efficient storage. Our commitment to care extends to all our stakeholders, including our own people, our customers and the communities in which we operate.
Our choices today must contribute to our long-term relevance in society and the well-being and development of future generations. We are committed to minimizing the negative effects of our business activities on people’s safety, health and well-being. We do this by prioritizing personal and operational safety, and working hard to reduce our environmental footprint. We invest in training, talent development and in building a diverse and inclusive workforce. We contribute to a more sustainable economy by introducing more sustainable technologies, processes and facilitating the energy and feedstock transitions. Our ambition is to be the sustainability leader in our industry and live up to our purpose: storing vital products with care
Safety and health
We handle hazardous products – so safety is our number one priority. We have company-wide safety principles, the Vopak fundamentals. Care for safety, health and the environment is built into both our Code of Conduct and our Supplier Code. We provide rigorous safety training to those working at Vopak locations.
Vopak implements in all its terminals globally safety fundamentals that include guidelines on transferring products, managing change, on permits, lock-out – tag-out, excavation, motorized vehicles, and working in confined spaces and at heights – a common cause of accidents in the industry. Alerts are sent out following incidents, and every quarter management discusses safety performance and lessons learned.
We work to minimize damage to the environment – through harmful emissions, for example, or accidental spills. We have a clear responsibility, in this respect, to the communities in which we operate. Vopak has a robust environmental management process. We use API RP 754 – the American Petroleum Institute’s recommended practice for the refinery and petrochemical industries. Our Environmental Management System is included in Vopak’s internal standards (as part of our Environmental Impact Assessment and Soil & Groundwater Management). With environmental controls – as with safety – we make a point, in many cases, of going beyond legally-required minimum standards.
We have put in place a program of improvements at our terminals to further reduce emissions of VOCs (volatile organic compounds). VOCs can cause air pollution and may pose a health risk, which is why we assess not only the emissions themselves, but also their overall social impact – which we aim to reduce by at least 20%. We work hard to make our carbon footprint smaller and our ambition is to be climate neutral by 2050. Worldwide, we are responsible for approximately 1,550 hectares of land. So, it is important that we avoid spills that may contaminate local soil, groundwater, or the sea. Our aim is to have no uncontained spills. As part of our standards, we require our terminals to have secondary containment, often additional barriers or walls where there is risk of a spill – in tank pits, for example, pumps or loading stations. This secondary containment helps prevent spills seeping into the nearby environment. As a result, spills that do occur are contained and cleaned up as quickly as possible.
With regard to biodiversity, Vopak’s impact assessments cover not only air quality and possible contaminations, but also emissions of light (which can have an effect on bird behavior and migration), as well as noise and possible risks to archaeological sites. Hazardous waste is regulated through our Waste Management standard; this applies to all entities.
Preparing for emergencies
Given the nature of our business, there’s always the possibility of a safety incident. Our Terminal Health Assessment (THA) and Assure program focuses on major accident prevention. Terminals are regularly audited to make sure they meet the standards. Our assets – tanks, pipelines, pumps and jetties – are regularly maintained. We have a rolling three-year maintenance program. All assets are properly designed, with safety paramount. The program also helps ensure we have employees able to respond quickly to emergencies and a safety-first culture to prevent accidents.
Vopak’s terminals are equipped and tested annually on their emergency and crisis response. At our terminals, a typical Emergency Response Plan (ERP) includes different scenarios, as well as recommended responses and escalation procedures. Local authorities are also involved closely in drawing up these ERPs.
Human & labor rights
We respect international human rights and labor rights2 . We screen major investments for potential human rights issues. With regard to labor rights and decent work, we have identified locations most at risk of violations – in these locations, we verify that at least minimum conditions are being met. We also support the living wage principle, and work directly with contractors on health & safety standards, human rights, ethics and integrity. For employees, we provide competitive salaries and benefits – we reward performance and work closely with trade unions and other employee representative groups at our terminals and facilities. In addition to our own staff, we employ thousands of contractors across our operations. During 2020, these contractors outnumbered Vopak employees.
Contractors often work on construction sites, or on maintenance projects. We also provide regular safety and operational training to contractors; their obligations are set out clearly in our Supplier Code. Contractors and suppliers must comply with this Code, as well as with Vopak’s Sustainability Policy, living wage approach and international human and labor rights standards.
Vopak carries out periodic ‘materiality’ exercises. These enable us to identify ‘material issues’ – those topics that are most relevant to our stakeholders. The exercise is based on input from various stakeholder groups. with our stakeholders, we have identified the following sustainability topics as being material* to our business:
* as defined in the materiality matrix within the GRI-4 framework.
|Environmental topics||Economic topics||Societal topics|
|1. Air quality: VOC and other air emissions||9. Business ethics and integrity||17. Process safety|
|2. Soil and groundwater pollution||10. Application of best practices||18. Occupational health and safety|
|3. Water pollution||11. Customer acceptance and continuation||19. Training and education|
|4. Waste||12. Financial performance||20. Nuisance|
|5. Greenhouse Gas (GHG) emission||13. Innovation||21. Labor conditions|
|6. Energy use||14. Remuneration||22. Human rights|
|7. Water management||15. Supplier acceptance and continuation||23. Diversity|
|8. Biodiversity||16. Taxation||24. Community engagement and charity|
Safety, health and the environment are also built into our approach to risk management. We carry out regular risk surveys – and take action to mitigate risks. For 2020, the principal risks included climate change, the energy transition and the risk of a major safety incident. The company’s principal risks remain largely unchanged compared with 2019. However, the Covid-19 pandemic has led to higher levels of uncertainty in these risk areas. Furthermore, three particular risks – market volatility, movements in oil & gas prices and cyber breaches in IT/OT systems – have become more apparent or have accelerated during 2020 (i.e. they have increased in probability – not impact – compared with the previous year).
Since the start of the Covid-19 pandemic the company has monitored developments closely. Scenario-based contingency plans and other mitigating actions were prepared and were ready to be put in place if needed. Fortunately, no significant disruptions to business continuity and limited impact on our operations was observed – all terminals have remained operational throughout the year.
Vopak’s Executive Board has ultimate responsibility for risk management – we have an internal control framework, based on three lines of defense: operational controls at our terminals, oversight by divisional and global management, and internal audit, ensuring full compliance. Our internal control framework is regularly reviewed and updated, where necessary.
Climate change and societal developments are becoming increasingly important topics. On environmental controls, we support recommendations from the TCFD (Task Force for Climate-Related Financial Disclosures), and use this framework to assess climate-related risks and opportunities, and to stress-test our portfolio and strategy by using scenario analysis.
Vopak acknowledges that paying tax is part of its corporate social responsibility. In 2020, Vopak paid EUR 55 million in corporate income tax. Vopak complies with both the letter and spirit of the law. Vopak’s business strategy is leading in where we pay tax. As a result, tax is being paid in the countries where the economic activities take place.
UN Sustainable Development Goals
We have chosen five Sustainable Development Goals (SDGs) to act as a guide in our approach to sustainability. These are the areas where we believe we can create the most value for stakeholders and society as a whole – by supporting the transition to better, lighter fuels and low-carbon energies, in providing a safe working environment, in preventing air, water and soil pollution, and in building resilient, sustainable infrastructure at ports around the world.
SUSTAINABLE DEVELOPMENT GOAL 7 - Ensure access to affordable, reliable, sustainable and modern energy for all
SUSTAINABLE DEVELOPMENT GOAL 13 - Take urgent action to combat climate change and its impact
Vopak contributes to facilitating energy security and the energy transition by creating reliable access to energy and developing infrastructure solutions for future low-carbon energy and feedstock ecosystems, facilitating new product flows like hydrogen, ammonia and CO2. Our main contribution to combating climate change is in facilitating solutions that enable producers and customers along the value chain to reduce their CO2 footprint. We also aim to reduce our own carbon footprint and improve our energy efficiency. We aim to minimize the negative impact of our activities on climate.
SUSTAINABLE DEVELOPMENT GOAL 8 - Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
In storing vital products today and tomorrow, safety is our first and foremost priority. This includes ensuring a safe and secure working environment for all people working at and for Vopak.
SUSTAINABLE DEVELOPMENT GOAL 9 - Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation
To realize our purpose, we develop, maintain and operate reliable, sustainable terminal infrastructure in ports around the world. We adopt and invest in environmentally sound technologies and processes. We explore the introduction of more sustainable technologies and processes and work on the digital transformation of our company.
SUSTAINABLE DEVELOPMENT GOAL 12- Ensure sustainable consumption and production patterns
We strive for environmentally sound management of the products we store and handle, and we work hard to minimize any negative impact on the environment, in particular by reducing releases to air, water and soil.
More detailed information on our ambitions and targets related to the selected SDG's is published in our annual report.
At Vopak, we believe that every individual should be treated with respect and dignity. We are committed to creating a diverse and inclusive work culture where everyone feels welcome and can contribute. A workplace where diversity is celebrated!
Our moral compass
We have five core values that we live by every day. Together, these core values are the foundation of a unique Vopak culture that guides us in all our decisions and helps us live up to our purpose.
Care for Safety, Health & Environment; Integrity; Team Spirit; Commitment; Agility.
These values are embedded in our policies and frameworks, including our Code of Conduct. They act as a guide to decision-making, and serve as the company’s ‘moral compass’.
Code of Conduct
Vopak’s Code of Conduct sets out our expectations with regard not only to safety and the environment, but also to human rights, non-discrimination, fraud and corruption. The Code also includes provisions on anti-money laundering and compliance with international sanctions. These are important topics for Vopak as we operate worldwide, including in countries with high risk of corruption and poorer human rights. The Code is applicable to all Vopak employees and contractors – we provide regular training in the Code to ensure high standards.
The Vopak Whistle-blower policy encourages and enables employees and other stakeholders, including contractors, suppliers and neighbors, to raise serious concerns within the company, acting in good faith. This regards in particular irregularities, behavior and other issues which are not in line a breach of the Vopak Values Integrity and Care for SHE, the Vopak Code of Conduct or the Vopak Supplier Code. The position of the Whistleblower who reported a suspected irregularity in accordance with the Whistle blower Rules and who has acted in good faith, shall not be affected in any way as a result of the notification. Employees shall report suspected irregularities and/or other issues to their management and/or to the Trusted Person. Other stakeholders shall report to the Trusted Person. The Trusted Person can be reached at firstname.lastname@example.org.
Vopak WeConnect Foundation
Vopak encourages its employees to take an active part in their local communities. Through the Vopak WeConnect Foundation, employees work on projects to help young people, alongside community groups and NGOs. Set up in 2016, Vopak WeConnect has a clear mission: to open up professional horizons for young people, to increase their ‘job readiness’ and to inspire them to work with others across cultures, languages and social backgrounds.