In EUR millions

2009

2008

Income from rendering of services

1,001.1

923.5

Other operating income

20.9

15.8

Total operating income

1,022.0

939.3

Personnel expenses

274.4

250.8

Depreciation, amortization and impairment

131.1

109.9

Other operating expenses

285.9

294.8

Total operating expenses

691.4

655.5

Operating profit

330.6

283.8

Result of joint ventures and associates

using the equity method

60.5

38.4

Group operating profit

391.1

322.2

Interest and dividend income

6.

8.5

Finance costs

-52.4

-46.1

Net finance costs

-45.7

-37.6

Profit before income tax

345.4

284.6

Income tax

-68.9

-54.9

Net profit

276.5

229.7

Attributable to:

- Holders of ordinary shares

247.6

212.0

- Holders of financing preference shares

3.6

1.2

- Minority interest

25.3

16.5

Net profit

276.5

229.7

Earnings per ordinary shares

3.92

3.40

Diluted earnings per ordinary shares

3.92

3.40