If Vopak is unable to handle customers’ products safely and properly and therefore cannot provide the required service to its customers at the desired level, this could lead to complaints, claims, notices of liability, or loss of income, market share and reputation. This risk is primarily managed through close attention to preventive technical and operational measures, such as five-year maintenance plans and mandatory standards for the terminals. Compliance with these measures is assessed regularly by Terminal Health Assessments, internal audits and customers’ audits. Major financial risks with regard to company property and liability are covered by insurance.